Quality Guarantee

Custom Made to Order Products

Custom made to order products are items sold with personalization, designs, logos, and artwork provided by the customer.

We stand behind our products and pre-inspect every order for no additional cost. We refund or exchange any products as a result of a printing defect. Customers should inspect their order immediately upon receipt and report any printing defects to our Customer Relations staff within 15 days of receipt. Our custom made to order products are non-refundable or exchangeable once the customer approves the proof, and the item is in production. However, we do stand by our work and ask that you please contact us if you are unsatisfied with your order. Please be prepared to present your order number and details of your inquiry or concern. Click here to contact a customer service representative. Our business hours are Monday – Friday 8:00 AM – 5:00 PM excluding holidays.

Stock Products

Stock products are items sold that are pre-designed by Liberty Sign and Graphics and do not include any customizable features like personalization, designs, logos, or artwork provided by the customer.

Items that are pre-printed and available for purchase without customization are eligible for return within 15 days of delivery regardless of print quality.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of approval.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded unless the request is a result of a quality defect.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to the address below.

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning stock item returns. Shipping costs are non-refundable. We do not require damaged or defective products to be returned.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us for questions related to refunds and returns. Please see Terms and Conditions for more information.